Collection

Veterinary Client Communication

After more than twenty years of owning hospitals, I can tell you clients judge us on how we talk with them nearly as much as on our medicine. These pieces cover veterinary client communication from the front desk to the exam room, from explaining a diagnosis so it actually lands to holding a kind, steady line with the clients who test it.

A healthy adult Weimaraner lying calmly on a wood floor

When the Euthanasia Appointment Has No Notes
A white and tabby cat asleep on its side on a stone surface

The Greatest Gift We Can Give Is Permission
An older German shepherd lying on pavement with its chin resting on the ground

What Are Your Goals Today for Duke?
A tired yellow Labrador lying on a wood floor with its chin down

What We Owe Clients Before We Run the Test
White picket fence along a tree-lined path

We Teach Our Clients How to Treat Us
Veterinary technician with a Labrador

Talk the Ear Off of Corn
Veterinarian gently holding a puppy

Lost in Translation
Veterinary client service interaction

The Unicorn in Sensible Shoes
Veterinary clinic reception

The Best Veterinarian in Town Can Still Lose to a Friendlier Front Desk

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