Gray Oak Veterinary Consulting
Work With Us
You’ve read the journal. Here’s the part where we actually roll up our sleeves.
Photo: Alex 0101 / Unsplash
Gray Oak Veterinary Consulting
If you own or run a veterinary hospital, you already know the feeling. The numbers say one thing, the schedule says another, and somewhere between the two is a version of your practice that runs better than the one you’ve got. You just can’t always see it from the inside. Nobody can. I couldn’t either, and I’d been doing this for twenty years.
Maybe you still love the work but you’re treading water. The part you trained for and the part you’re good at is somehow the smallest slice of your week. The rest is labor and inventory and payroll and the schedule, and it’s pulling you under. I’ve been there. That’s what we do here.
Who “we” are
Gray Oak is two operators, not a consulting brochure.
Together we’ve opened and operated three veterinary hospitals, taken them from empty buildings through every awkward growth stage that follows, and built the third from scratch as a brand-new concept, because staying still in this industry is its own kind of risk. We watch where veterinary medicine is heading and build for it instead of bracing against it. Along the way we ran the highest-revenue, highest-volume location in a national veterinary franchise for several consecutive years, in a footprint that should not have been able to produce those numbers. We won the network’s top customer-service award several years running, and we kept our people, retention most owners would trade a lot for, in an industry that treats turnover as the cost of doing business. We were told where the ceiling was. We went through it, then set a new one. Several times. The reason those hospitals kept breaking their own records is that we refused to accept the things that stop practices from growing. The ceilings other owners treat as fixed, the “that’s just how it is” answers, the costs everyone learns to live with. We found them, named them, and moved past them.
I’m Dr. V, the clinical and operational half. Over twenty years in practice, hospitals built and run, and advisory council service with a national veterinary group. I’ve stared down the same P&L you’re looking at, at 2 a.m., and made the same calculations about labor and inventory and whether the associate is actually as productive as everyone insists. My job on your practice is the medicine and the machine: workflow, staffing, inventory, cost of goods, pricing, and the daily operational reality of how a hospital actually runs versus how it looks on paper.
George is the people and leadership half. He came up running small businesses, from general manager to joint-venture partner in the restaurant world, then brought that operating discipline straight into veterinary medicine. His focus is the part most owners find hardest and most expensive to get wrong: leadership, staff, and developing the people who actually run your practice day to day. The truth people miss is that a great small business is less about the industry and more about the fundamentals. Margins, labor, pricing, and the humans doing the work. A restaurant and an animal hospital have more in common than either would like to admit.
We both live in the financials. Between us, you get the medicine, the money, and the people in the same conversation. That’s rarer than it should be.
How we help
We keep this simple on purpose. Two ways to work with us.
1. The Remote Practice Review
Engagements begin at $3,500.
You send us your financials. We dig in, benchmark what we’re seeing, run a real analysis of your pricing, and get on the phone with you to walk through where the opportunity is. Not a generic report you’ll file and forget. A working conversation about your labor ratios, your fee schedule, your cost of goods, and the two or three moves that would change your bottom line the fastest.
Best for owners and managers who want experienced eyes on the numbers without a site visit. It’s also the natural first step if you’re not yet sure how deep the issues run.
2. The On-Site Practice Intensive
Engagements begin at $6,500, plus travel.
We come to you. Two to three days in your hospital, watching how it actually runs, which is usually a little different from how it runs on paper. We look at workflow, staffing, inventory, cost of goods, pricing, the schedule, room flow, the front desk, and the culture holding it all together. Then you get a clear, honest set of recommendations built around your practice, not a template.
This is the one that finds the money hiding in plain sight, along with the growth you’ve been told isn’t available to a practice your size. We’ve heard that sentence before. We stopped believing it a long time ago.
A straight word about fit
This is paid advisory work, and we’re selective about it. If you’re looking for a free consult or a quick opinion to confirm what you already believe, we’re probably not your people, and that’s fine.
But if you own or help run an independent practice and want a second set of experienced operator eyes, people who have actually built and run hospitals and aren’t selling you software or a franchise on the back end, we should talk.
Ready to start the conversation?
Tell us a little about your practice below. We read every inquiry ourselves, and we’ll be honest about whether we’re the right fit before you spend a dollar.
Start the conversation
Gray Oak Veterinary Consulting, a division of Gray Oak Veterinary Investments, LLC